FAQ
1. What is included in the price?
Above noted prices include Yacht accommodation (in euros per week), crew service and VAT.
3. Are gratuities customary?
Yes, gratuities are customary. The amounts range from the minimum of 5% of the charter fee and up to 15%, depending on your satisfaction with the service. You give the tip to captain, who will distribute it among the crew.
4. Can a hostess babysit?
Children always have to be under the supervision of Charterer and his guests. Crew members are not responsible for any children on board. The guests can arrange baby-sitting service if necessary, but this adds to the hostessing fee depending on the number of children and the time spent babysitting.
6. Are pets allowed?
Pets on board are usually not allowed but exemptions can be applied on smaller pets. However, you have to inform the charter company in advance to make necessary preparations. Also, you will have to leave a deposit that will be returned upon the end of your trip.
7. How is the sailing route defined?
Before your arrival, you will be contacted and presented with a preference list. In preference list you can indicate if you have any desires for your cruising itinerary or places you particularly wish to visit. Also, note if you have any special event(s) during your cruising, where you would like to celebrate the special occasion, if you like us to arrange a surprise or prepare a special gift. With this information in mind, the captain will prepare a customized itinerary. Of course, once you are on-board, adjustments to the course can be made based on your wishes and/or captains’ suggestions.
8. Preparing meals on Bali 5.4.
As noted before, the hostess will serve you breakfast and one other meal, usually lunch. Occasionally it can be arranged with the crew that dinner is served instead of lunch. In the preference list, you can indicate if you have any dietary requirements, your preferred cuisine, ingredients, types of breakfast and beverages. You can use the kitchen yourself but is advised that you inform the crew before you do. The reason for this is mostly technical, since some appliances and equipment require electricity and proper conditions for their use should be taken care of. Upon your arrival the crew will inform you about all of the specifics.
9. Can mobile chargers be used on board?
Mobile chargers can be used on board with the usual 220 V plug in while in marina on shore power connection. Otherwise, you can use the car phone charger that can be plugged into the 12 V cigarette lighter on board.
10. Are mobile phone signals available in all sailing areas?
Yes, most of Croatian sea is covered by mobile phone signal.
2. What is APA?
APA stands for Advance Provisioning Allowance, and it represents the amount of the charter fee to be paid in addition to the charter fee. APA basically covers the guests’ costs – such as fueling the boat, harbour fees, utilities, groceries and so on. As a guest, the captain will inform you, in intervals, about the balance and advise you about the expenditures. If, for any reason, the remaining balance becomes insufficient, you will have to pay a sufficient sum to the captain in order to maintain an adequate credit balance. At the end of your trip, the captain will present you with a detailed account of expenditures with as many supporting receipts as possible. The Client will pay to the captain the balance of the expenses or the captain/charter company will repay to the Client any balance overpaid, as the case may be. Payment for special requirements or equipment and/or shore transport and/or excursions and/or all other expenses not customarily considered part of the Yacht’s costs may be required to be paid to the captain on board in addition to the charter fee and/or APA.
5. What are the tasks of the crew?
Captain – He takes care of the sail, mooring, anchoring and manoeuvring, filling the water tanks, fueling and minding the harbour formalities. He has the responsibility to keep the boat, its equipment and passengers safe, who are obliged to listen to the captains’ instructions should the circumstances demand it. Captain should never leave a boat unattended during the anchoring and he needs to be alert during the day and night to make sure that the boat and passengers are safe. He is also responsible for the cleanliness and condition of cockpit and deck. Captain needs to answer to all of the guests’ questions about different tourist information and share his knowledge about interesting anchorages, sights and places, museums, restaurants, nightlife, water activities and other destination attractions. In other words, he is expected to be an exemplary host and provide the highest level of service. Captain needs to consult with the client about the sail schedule and route in order to find the best possible model and offer a personalized itinerary, while minding the safety of the boat and passengers. In unfavourable weather conditions, such as strong wind (and other similar instances), Captain has the responsibility to decide whether to embark and must explain the circumstances to guests so they can together come up with an agreement about the alternative itinerary for the remainder of guests’ stay. Captain accounts for all the expenditure, informs guests periodically about the balance and informs them if additional payments are required. If guests spend more than the amount foreseen by APA, he has a responsibility for making another payment during the charter. Should the APA amount remain unspent in its entirety, captain is obliged to return the rest to the guest at the end of the charter.
Hostess – she is someone who will do her best to make your vacation more memorable and pleasant. First of all, this means she makes sure the boat is clean inside, both common areas and private cabins and cleaning up after meals. She is responsible for serving your breakfast and cooking one other simple meal (such as pasta or risotto, salad, cold plate, snacks, sandwiches, cocktails, hot and cold drinks). Also, she will help you choose the most suitable restaurants for your dinners, advice on places of interest where you stop off (you should not just read out of your guidebook). Whether you are interested in visiting the local sights, exploring the island, buying souvenirs or maybe just having some time on your own you cannot beat local knowledge. Your hostess is more than aware of the fact that any boat offers a very limited space and she will provide you with enough privacy. She also recognizes when is the best time to start preparing your meals or to go shopping for groceries or take her time off.